By helping you coordinate your Restaurant Customer Service System and train your Dining Room Service Staff, we will help you streamline performance, increase profits, and achieve long-term success in an industry known for its high failure rate.

1. Restaurant Performance Evaluation. 

Two of our consultants will discreetly dine at your restaurant during busy hours reviewing many significant points relating to the customer experience: Restaurant Appearance, Host, Front

2. In-Depth Analysis of Restaurant Service Operations.

We will thoroughly analyze every component of your current restaurant service system. We will evaluate each facet of the system, and how it connects to and functions with other liaisons of the house such as the kitchen, bar, coffee station, point-of-sale, accounting and most importantly, the customer. In this type of study, the "structure and process" of the restaurant customer service delivery and maintenance systems are examined. This is an integral part of our restaurant consulting process that allows any necessary logistical improvements to be made.

Here is how our in-depth analysis works:

First, a "needs analysis discussion" must be completed, to learn of the specific work parameters particular to each food service operation. Then, a proposal/contract outlining the details of a consulting project will be submitted to you, along with work frames, time frames, and payment schedules. While on restaurant premises, we initiate open staff dialogue making key observations and recommendations “on the spot” to enhance restaurant service mechanics and performance. Ultimately, the results are higher sales, improved staff morale (essential for pleasing diners) and, in many cases, lower payroll.

We diligently works in sync with the restaurant theme, menu, desired service level and your vision of success. A final report focusing on implementations made to improve your restaurant service with standards and guidelines for future progress will be submitted within 7 business days of our last on-site visit.

Door/Desk and Dining Room Appearance, Ambiance, Menu, Food Quality, Waitstaff/ Dining Staff Skills and Service throughout the meal, Food Quality, Handling Payment, Ending Service, Restroom Upkeep and much more will be observed and graded by our objective experts.

The final summary noting areas of strength and weakness will be provided within one business day of the dining experience. This evaluation will contain useful information geared for suggested improvements offering a starting point for your future success.

3. Monthly Retainer Consulting for a specific number of days per month.

This ensures your long-term success with a complete understanding of new procedures and strategies. The restaurant consultant availability will be negotiated with the client as the same procedure for #2 applies here.

4. Per Diem Fee, applicable for minimal hours/days of consulting.

This fee will entitle you to general advice from us on your entire restaurant service system.

5. Training for all your staff. Please click here.

6. French language teaching. For all the basics pronunciation and correct spelling. Please click here.